2. After checking your version number, if you find you need to update:
- In Netscape, in the "Help" menu, choose "Software
Update," or go to http://wp.netscape.com/browsers/6/?cp=hlpcininfo1
and click “Download Netscape 6.2 now.” This is a free download.
- For Internet Explorer, visit http://www.microsoft.com/windows/ie/default.asp
and click the “Download now” link to download the latest version.
This is a free download. It should automatically install.
- Then go back and check your version number again to be sure that you
now have the correct version.
If you already have the correct version of Web browser, your next troubleshooting
step should be to check to see whether "Cookies" are enabled.
In the Tools menu within your browser, choose Internet Options. Click the
“Privacy” tab. Set the slider to “medium.” If that
doesn't help, set to “low.” If the problem is still not resolved,
reset the slider back to “medium,” then go to the next step.
Check your Java settings. In the Tools menu within your
browser, choose Internet Options. On the “Security” tab, click
the “Custom Level” button. Check “Microsoft VM” Java
permissions. If on high, move to medium. If on medium, move to low. -OR- scroll
down the list to enable “scripting of Java applets.”
If this still does not correct the problem, you may not have Java installed
on your computer or you may not have the most up-to-date version. Download
and install the latest version of Java at http://www.sun.com/download/index.jsp.
The name of the file you need is presently called: Java 2 Platform, Standard
Edition. This is a free download.
If ALEX seems to be running v-e-r-y slowly, you may be able to speed up
your Web browser’s performance by emptying your browser cache, and,
if that doesn’t improve the speed, deleting your cookies. You might
also try checking to see whether you have several browser windows open and
if so, close extraneous ones. As a last resort, close your web browser down
and reopen, or reboot your computer.
It is good practice to always keep your computer updated with the latest
bug fixes by running Windows update regularly. If all else fails with the
above troubleshooting steps, it may help to download and install the most
current updates. In your web browser, go to the Tools menu, select “Windows
Update,” and follow the directions given on the Microsoft Windows Update
More troubleshooting information available in the Frequently Asked
Questions help file at http://alex.state.al.us/help.php.