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Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
1.) Demonstrate customer service skills related to information technology support and services.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
2.) Utilize mathematics skills to develop information technology budgets and support costs.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
3.) Develop information technology short- and long-term budgets, including calculating supply costs, preventive maintenance repairs, hardware replacement, and hardware and software upgrades.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
4.) Analyze computer problems to determine solutions by using the troubleshooting process.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
5.) Apply the troubleshooting process solution to repair computer problems with software and hardware components.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
6.) Analyze technical support to identify support requirements, skill-level needs, customer needs, information and data analysis, and data and system configuration to formulate a support plan.

•  Demonstrating proper documentation for support provided
•  Utilizing oral and written communication skills to train computer users
Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
7.) Demonstrate ability to manage network user account access, including assigning of account privileges, producing required documentation, and maintaining training manuals.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
8.) Manage software systems, including performing configuration management activities, updating virus protection software, and evaluating application software packages.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
9.) Explain the components of information system analysis and design.

•  Initiating a system design project
•  Evaluating applications within the information system
Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
10.) Utilize research results to evaluate software requirements to meet various system needs.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
11.) Identify the purchasing process for determining system needs related to equipment, supplies, and upgrades.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
12.) Determine career and entrepreneurial opportunities, responsibilities, and educational and credentialing requirements related to information technology support and services career opportunities.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
13.) Explain ethical uses of electronic media and communication devices for various situations.

Business, Management, and Administration (2009)
Grade(s): 9 - 12
Information Technology Support and Services
All Resources: 0
Learning Assets: 0
Lesson Plans: 0
Podcasts: 0
Web Resources: 0
14.) Explain the importance of information privacy in the workplace.

Examples: protecting employee and customer information, disposing of confidential information appropriately

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