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Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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1.) Compare classifications of lodging properties for affiliations, levels of service, ownership, size, and target market.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
All Resources: 0
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2.) Distinguish functions of various departments of a hotel, including accounting, security, engineering, front desk, housekeeping, maintenance, human resources, and sales and marketing.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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3.) Determine trends and issues associated with the lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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4.) Assess ways technology impacts and is used in the lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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5.) Assess career options, entrepreneurial opportunities, and credentials associated with the lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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6.) Compare cost efficiency for resorts, large hotel chains, and independently owned lodging establishments.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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7.) Critique sales opportunities available in the lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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8.) Compare types of services offered by the lodging industry.

Examples: bed and breakfast, tour, business travel, leisure, destination, theme packets

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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9.) Summarize the role of front desk staff, including cashiering and accounting, receiving reservations, and creating departmental log reports.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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10.) Determine roles of the housekeeper in hotel operations, including guest room cleaning, managing inventory, and reporting damaged property.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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11.) Describe strategies for maintaining positive guest relations.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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12.) Demonstrate strategies for resolving guest complaints.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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13.) Summarize duties of the concierge and bell hop.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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14.) Describe safety and security associated with the lodging industry including Occupational, Safety, and Health Administration (OSHA) standards, emergency response, and housekeeping security.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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15.) Explain how cultural diversity impacts the hospitality and tourism industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
Lodging I
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16.) Analyze effects of the economy on the hospitality and tourism industry to apply appropriate strategies in developing new products or services.

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