1.) Compare classifications of lodging properties for affiliations, levels of service, ownership, size, and target market.

2.) Distinguish functions of various departments of a hotel, including accounting, security, engineering, front desk, housekeeping, maintenance, human resources, and sales and marketing.

3.) Determine trends and issues associated with the lodging industry.

4.) Assess ways technology impacts and is used in the lodging industry.

5.) Assess career options, entrepreneurial opportunities, and credentials associated with the lodging industry.

6.) Compare cost efficiency for resorts, large hotel chains, and independently owned lodging establishments.

7.) Critique sales opportunities available in the lodging industry.

8.) Compare types of services offered by the lodging industry.

9.) Summarize the role of front desk staff, including cashiering and accounting, receiving reservations, and creating departmental log reports.

10.) Determine roles of the housekeeper in hotel operations, including guest room cleaning, managing inventory, and reporting damaged property.

11.) Describe strategies for maintaining positive guest relations.

12.) Demonstrate strategies for resolving guest complaints.

13.) Summarize duties of the concierge and bell hop.

14.) Describe safety and security associated with the lodging industry including Occupational, Safety, and Health Administration (OSHA) standards, emergency response, and housekeeping security.

15.) Explain how cultural diversity impacts the hospitality and tourism industry.

16.) Analyze effects of the economy on the hospitality and tourism industry to apply appropriate strategies in developing new products or services.