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Hospitality and Tourism (2009)
Grade(s): 9 - 12
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1.) Explain the importance of management and leadership in the hotel and lodging industry.

•  Describing different management and leadership styles
•  Identifying the role of the hotel general manager and hotel owners
Hospitality and Tourism (2009)
Grade(s): 9 - 12
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Multimedia: 0
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2.) Compare management functions of hotels related to different types of ownership, including franchised, independent, and chain-affiliated properties.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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3.) Describe national standards and certification and licensing procedures related to the hotel and lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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4.) Demonstrate skills necessary in the hospitality industry to communicate with guests, clients, and vendors.

Examples: business writing, making presentations, speaking, listening skills

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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5.) Analyze ways technology impacts and is used in the management and operation of the lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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6.) Compare the annual operating budget for a small hotel property to a large convention hotel.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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7.) Determine public relation skills required for the hotel and lodging industry, including responding to customer needs, preferences, and interests and resolving customer complaints.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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8.) Critique the role of public relations in the lodging industry.

Example: increased profitability

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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9.) Explain how marketing and promotions affect the hotel and lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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10.) Compare advertising mediums and public relations strategies used in the lodging industry, including print, broadcast, and electronic advertising.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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11.) Analyze strategies for making sales in the hotel and lodging industry.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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12.) Determine management responsibilities for the housekeeping department, including inventory control, staffing, and scheduling.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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13.) Analyze management responsibilities for the front desk, including designing a guest registration system, tracking guest accounts, creating work schedules, and applying time management techniques.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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14.) Explain the importance of management responsibilities for group events, including banquets, conventions, and exhibits.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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15.) Summarize fiscal management procedures related to the hotel and lodging industry, including creating budget reports, forecasting room availability, compiling an annual budget, and calculating quarterly profit and loss statements.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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16.) Evaluate lodging franchise operations for profitability in the marketplace, including liscensing procedures.

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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17.) Determine legal responsibilities and liability issues of the hotel and lodging industry.

Examples: permits, insurance, tax, contractual agreements

Hospitality and Tourism (2009)
Grade(s): 9 - 12
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18.) Interpret laws applicable to the safety and protection of employees in the hotel and lodging industry.

Examples: wage and hour, hiring, labor, workers compensation, Civil Rights Act, public heath, Occupational, Safety, and Health Administration (OSHA)

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