ALEX Classroom Resource

  

Troubleshooting

  Classroom Resource Information  

Title:

Troubleshooting

URL:

https://www.remc.org/21things4students/21/8-troubleshooting/

Content Source:

Other
REMC Association of Michigan
Type: Learning Activity

Overview:

According to Murphy’s Law – Whatever can go wrong will go wrong, and at the worst possible time, in the worst possible way. Anybody who has used technology knows this well. For this activity, students will prove Murphy wrong. Students will complete four Quests to learn how to troubleshoot common computer problems. Students must be ready to solve problems.

I CAN STATEMENTS

  • troubleshoot computer problems
  • fix problems on my computer
  • create flowcharts to show how I solved the problem
  • run anti-virus software
  • understand what malware is and have some techniques to avoid it
  • research solutions to computer problems
Content Standard(s):
Digital Literacy and Computer Science
DLIT (2018)
Grade: 6
R4) Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Insight Unpacked Content
Evidence Of Student Attainment:
Students will:
  • restart the device
  • check any cords or cables for proper installation
  • check for updates
  • use Force Quit or Task Manager to quit a stalled program.
Teacher Vocabulary:
  • troubleshooting
Knowledge:
Students know:
  • devices can present unintended behaviors, preventing normal operations.
Skills:
Students are able to:
  • complete basic troubleshooting techniques that include restarting the device, checking cords and cables, or forcing an application to close when it is not working as desired.
Understanding:
Students understand that:
  • computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Digital Literacy and Computer Science
DLIT (2018)
Grade: 7
R4) Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Insight Unpacked Content
Evidence Of Student Attainment:
Students will:
  • check for operating system or other software updates.
  • disable apps or extensions.
  • perform a virus/malware scan.
Teacher Vocabulary:
  • troubleshooting
Knowledge:
Students know:
  • devices can present unintended behaviors, preventing normal operations.
Skills:
Students are able to:
  • complete basic troubleshooting techniques that include checking for operating system or other software updates, disable apps or extensions, or perform a virus/malware scan.
Understanding:
Students understand that:
    computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Digital Literacy and Computer Science
DLIT (2018)
Grade: 8
R4) Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Insight Unpacked Content
Evidence Of Student Attainment:
Students will:
  • clear any cache or internet history.
  • complete disk checks or disk defrag.
  • complete a system restore or reset the device.
Teacher Vocabulary:
  • troubleshooting
Knowledge:
Students know:
  • devices can present unintended behaviors, preventing normal operations.
Skills:
Students are able to:
  • complete basic troubleshooting techniques that include clear any cache or internet history, complete disk checks or disk defrag, complete a system restore or reset the device.
Understanding:
Students understand that:
  • computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Tags: antivirus, malware, research, troubleshoot
License Type: Attribution Non-Commercial Share Alike
For full descriptions of license types and a guide to usage, visit :
https://creativecommons.org/licenses
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  This resource provided by:  
Author: Aimee Bates